on 11-01-2017 22:57
On the 29th December I upgraded my tariff (another 12 month sim only)
As soon as it went through I checked my contact preferences to make sure they were unchanged. The only one I wanted information about was O2 Priority. Everything was in order and remained as they were set previously. I checked again 2 days later. All fine.
However.. tonight I checked again (after someone posted about a third party offer they had received)
This is what I found
I can assure everyone reading this that I have made NO changes to my account. I have now changed third party offers to NO and saved changes.
I just advise everyone to make regular checks. I am furious that this has happened if honest....
Veritas Numquam Perit
on 12-01-2017 08:21
on 12-01-2017 08:21
on 12-01-2017 08:29
on 12-01-2017 08:29
Obviously it's the contract change that triggers it...even though mine remained exactly the same for a total of 3 days (at least) post upgrade.... It's more than infuriating that we need to be warning people to check their contact preferences when they take out a new contract.
Veritas Numquam Perit
on 12-01-2017 16:43
on 12-01-2017 16:43
A contract change shouldn't change your preferences. The last time this happened I believe no one had changed contract, default somehow changed to Yes...that should not happen! It just makes me so angry.