The O2 Social Media Team

jonsie · ‎12-07-2011

O2 are now represented on the forum by the Social Media Team and hopefully will be able to assist customers directly. Their presence is welcomed and I look forward to their active involvement. This will bring a great depth of knowledge and a more professional set up as becomes a company as large as O2.
More info here : The O2 Media Team

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perksie · ‎12-07-2011

Thanks for the update Steve, lets hope they're here to stay.

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adamtemp64 · ‎12-07-2011

Omg has all the complaining worked!!

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jonsie · ‎12-07-2011

Omg has all the complaining worked!!

The jury's still out Adam

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎21-07-2011

Has anyone seen the social media team on here yet ?

adamtemp64 · ‎21-07-2011

Yes Zoe@O2 is active on here do a search on her username

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎28-07-2011

Well, we asked for a presence and now have it. So lets restart flagging the spam and abuse and help the Media Team out, certainly Zoe seems happy to receive PM's off us and is open to ideas about improvements to the forum so lets do our part to make it as easy as possible for them to stay around and enlarge their involvment.
Brendan

jonsie · ‎28-07-2011

OK, I'll certainly give it a go Brendan but patience is working a little thin!
I have been off work for some 14 weeks now and have been monitoring the forum at different times during the day.
I have to say that it doesn't appear to be too bad during the day, it seems to be early mornings and late evenings that most spammers seem to slime from under their shells.
.......so, hopefully the situation is a little improved.
I have also seen a drastic reduction in the number of O2 customers actually using the forum. I logged off early this morning at 1:30am and logged on again at 11:30am (that's dedication for you!). There were just 10 new posts (not including spam). It's the same this evening, only 5 new posts between 6pm and 8pm.
This has been evident for weeks and I think more people are using Twitter. Has anyone else noticed this??

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perksie · ‎28-07-2011

I don't think it's Twitter, as the Thinkbroadband forum is also very quiet, I know it's the holiday season but still..........

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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jonsie · ‎28-07-2011

There seems to have been a steady decline the last couple of months, I know we haven't had the iphone annual circus yet but even so...?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS