Text message being classed as picture messages

[Anonymous]

Hello, I need some advice please.

I'm a new customer to 02, I recieved my new phone yesterday and sent a text to a few contacts with my new number.

I've just looked at my account today and I've been charged for each contact I sent the text message to as its classing it as a picture message.

Surely this isn't right?

[Anonymous]

using smily faces in your messages will change them to picture messages.

also, if your messages are over a certain length or you send to multiple people at the same time, you will be charged for a picture message.

best to play safe and turn off MMS in your handset settings

[jonsie]

Also read through this help thread.

Accidental MMS Sending and How to avoid it by MI5 - Here

[Cleoriff]

Also sending group messages incurs costs.

Have a look at this thread

http://community.o2.co.uk/t5/Other-Products-Services/Accidental-MMS-Sending-and-How-to-Avoid-it/td-p...

[Anonymous]

Thanks everyone, I didn't have this with my previous network provider so was quite shocked.

Luckily it was just sent to 20 people but its still a hole in the pocket.

Thanks again.

[Cleoriff]

An expensive lesson learnt then @Anonymous Still you have that help link now so I am sure you will think twice in future. (Have to admit when I first started using a smartphone I had no idea about emoticons or group messages).....I soon did when I examined my bill...:smileywink:

[viridis]

Usually, more than 5 recipients will trigger mms / bulk messaging charges.

[MI5]

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@Anonymous wrote:

Thanks everyone, I didn't have this with my previous network provider so was quite shocked.

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Nothing to do with network.

It's all controlled with the settings on the phone.