Tariffs and Upgrades

[Dartmoor]

Hi,

I am frustrated here. I have been with O2 for many years. But when I want to upgrade my phone, I get offered lowsy expensive tariffs compared to a new customer. That's a slap in the face for loyalty isn't it?  The best companies are offering existing customers the same deals as new ones. If O2 doesn't want to do that, I'm off to a better competitor!

[Cleoriff]

@DartmoorO2 operate a fair deal for all policy. There are actually some good deals about online at the moment, but without knowing what you want we can't really help

https://www.o2.co.uk/shop (They are currently offering Easter Bonus promotion if you look)

You should also check out the perks of being with O2

https://www.o2.co.uk/more-for-you/more-perks

No one else does Refresh for instance.

However the choice is yours. If you wish to move to another network then make sure you can get a good signal where you are..

[Dartmoor]

Ok, here's a concrete example. If I want to get a Huawei P20 Pro - to me the O2 offer is £52 a month for 15gb. BUT the very same phone is available for the 15GB tariff on O2 to a new customer for £38 a month! A big difference. Difficult to explain that.

[Cleoriff]

@DartmoorYour best bet would be to contact customer services and ask for that same deal then.

Threaten to leave if they can't match it...https://www.o2.co.uk/contactus

[Dartmoor]

Yes, I agree. It is just a shame that a customer has to do this - the default position is to see if you will accept the more expensive deal without noticing! It doesn't endear me to O2 at all!

[Cleoriff]

I have looked in the shop and this is what I found for the device you are interested in

I can't see anything for new customers at all?

https://www.o2.co.uk/shop/tariff/huawei/p20-pro?productId=c4505720-e0df-4698-9007-ff83b45f6a64&planI...

[MI5]

You get the same offer regardless of new or old customer if going directly to o2.
The only difference you will find is between upgrading and new contracts on third party sites.

[ste064]

Have you contacted cs by phone?

[Robbo1970]

I know the feeling, myself and my Fiance have been very long term loyal customers of O2. And yet a third party supplier is offering a much better deal ON AN O2 SIM!!!! I contacted O2 and told them I wanted to upgrade 3 phones ( I had paid off the devices a few months ago and had moved to a Sim only deal). I know people mention the Refresh deal which we are on but we are not people who want to upgrade every time a new phone comes out, upgrading every two years suits us fine. When I was told of the 'best' deals I told them of the deal the third part supplier is offering (I named the supplier for them to check) and told them this deal is on a O2 sim.  I have been a customer for over 16 years and my fiance for over 20 years. The deal on offer is 50GB Data, Unlimited Texts and Unlimited Minutes and no upfront fees for £60 a month. BT's advisor tried hard but would only offer 25GB (which I was happy with as we never use that much anyway) and £75 a month OR £60 a month and upfront fees of £34.99 per phone. I said all I want is them to match the offer but with just 25GB Data per month as I dont need 50GB but apparently a combined loyalty of over 36 years (plus our Daughter who has the 3rd phone as a future customer) is not worth matching a competitor for. Very disappointed.