Solved: Re: THIS IS A COMPLAINT - Page 2

Anonymous · ‎08-03-2016

I have only been with O2 for about 3 or 4 months and so far I'm not very impressed. Calls to my number go straight to voicemail. I have had 3 live chat sessions to try and fix this and all of the operatives have said "It's fixed now, you shouldn't have that problem." The last one said he would guarantee it. I have tried the ##002# and **61*901*11*30# and finally 1760 to turn OFF voicemail. Now anybody calls me (and I am trying to run a business), they get the engaged tone. It's not every call but it's most of them.

Is this something deliberate from O2 or just attrocious service? If they want any future business or recomendations this is not the way to go about it.

Hacked off.

Anonymous · ‎08-03-2016

That's very helpful. Thank you PhoneDoc. My replacement sim should arrive in a couple of days, should that not solve things, I will most certainly take your advice. Thanks again.

Anonymous · ‎08-03-2016

Indeed, only have it on 3G.

PhoneDoc · ‎08-03-2016

FYI - if you do need service ASAP and there's a store nearby, don't hesitate to book a Guru appointment regardless. They'll probably have availability for today or tomorrow and can issue you a replacement SIM card on the spot if they think it'll help

Anonymous · ‎08-03-2016

Thanks PhoneDoc. I will do that but I have a busy few days coming up, so it will be in a day or two, but very helpful, thank you again.

Ooh err, just been promoted. Class 2 citizen now.

jonsie · ‎08-03-2016

Guru....a misnomer if there ever was one!

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Martin-O2 · ‎08-03-2016

@Anonymous wrote:

That's very helpful. Thank you PhoneDoc. My replacement sim should arrive in a couple of days, should that not solve things, I will most certainly take your advice. Thanks again.

Hi @Anonymous welcome to the forums!

Please come back and let us know how the new sim works out.

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gmarkj · ‎09-03-2016

@Anonymous wrote:
It does indeed. Anyway, I've spoken to CS and explained and they're sending out a new sim so hopefully that might work. If not we'll have to see. Curiously enough my normal signal strength is either 1 or 2 dots, but while talking to CS it went up to 4 and stayed there during the chat and then dropped back down to 1. Any thoughts on that? Thanks to both of my responders, if there is such a word.....

This bit sounds like the phone defaulted to the next level down for signal when the call was on and then went back up once the call was ended. If the signal is just strong enough to be received when not making a call but not enough to carry the call it might be that.

If you already have the signal set to not receive one type then it maybe even that is too much.

Could also be an issue with how the phone switches from one network (3G) to another (2G) when the call is inbound, but when making calls it is ok (as the phone is "forced" into the switch).

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MI5 · ‎09-03-2016

I thought I had already posted to just select 2g (GSM) only when at home, but I can't see the post anymore - maybe it got moved when some other posts were taken out of the thread?
Anyway, that would explain it and I agree with gmarkj.

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-03-2016

Thanks to both of you guys for your ideas. I have switched to 2G as I work from home and have wireless all the time. We'll see if it makes a difference.

Martin-O2 · ‎15-03-2016

@Anonymous wrote:
Thanks to both of you guys for your ideas. I have switched to 2G as I work from home and have wireless all the time. We'll see if it makes a difference.

Hi @Anonymous did any of the suggestions in this thread help solve your issue?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?