TERRIBLE Customer service!!!!
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on 16-08-2010 17:28
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on 16-08-2010 17:28
I've just been treated really badly by one of your "customer service people" (somebody called Maria, with a rather obscure and incomprehensible northern accent). She was clearly annoyed by me not exactly understanding what I was being offered: dare I say that sometimes mentioning the name of an O2 package is not enough for the average customer. You also need to explain what that package means...
I've been keeping the kindest manners throughout the conversation and yet I was confronted with harsh tone and rudeness. Furthermore I was being told off for talking over her (funnily enough I thought it was the other way round) and finally, to top it all off, she even hang up the phone on me.
Whatever happened to "the customer is always right"? I've never been treated in such a way by any customer service and I am so disappointed that I am even thinking of moving my contract to Orange.
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on 16-08-2010 17:36
....with a rather obscure and incomprehensible northern accent).
Lost any sympathy I might have had for you.
I would love to hear both sides of that conversation :womanindifferent:
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on 16-08-2010 17:59
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on 16-08-2010 17:59
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on 16-08-2010 18:15
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on 16-08-2010 18:15
Thats not to say i dont do my best with every customer i deal with.
PS- what was the purpose of the call to customer services?
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on 16-08-2010 18:18
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on 17-08-2010 01:06
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on 17-08-2010 01:06
I feel that they are remiss in not providing this service.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 17-08-2010 19:10
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on 17-08-2010 19:10
If the OP wants a top quality customer service, go to one of the other companies that have their call centre in India and speak with "kevin"
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on 17-08-2010 19:50
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on 17-08-2010 19:50
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on 17-08-2010 22:35
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on 17-08-2010 22:35
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on 19-08-2010 09:55
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on 19-08-2010 09:55
To whom it may concern:
I've just been treated really badly by one of your "customer service people" (somebody called Maria, with a rather obscure and incomprehensible northern accent). She was clearly annoyed by me not exactly understanding what I was being offered: dare I say that sometimes mentioning the name of an O2 package is not enough for the average customer. You also need to explain what that package means...
I've been keeping the kindest manners throughout the conversation and yet I was confronted with harsh tone and rudeness. Furthermore I was being told off for talking over her (funnily enough I thought it was the other way round) and finally, to top it all off, she even hang up the phone on me.
Whatever happened to "the customer is always right"? I've never been treated in such a way by any customer service and I am so disappointed that I am even thinking of moving my contract to Orange.
You appear to be an unpleasant individual and I would have hung up on you too!!
On reading your abuse of the English language, dare I suggest that the language barrier issue was not just the fault of the CS adviser?
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