30-08-2024 13:14
Last time I Switched up my phone I wasn't asked to return the phone I had and gave it to my son.
This time it's saying have to return phone. My phone has a crack on the screen,will this affect it. Also as I can't get to shops I tried online but when I press switch up button nothing happens,
30-08-2024 13:23
You should return your phone unless you want to pay it off yourself.
Damage will have an impact on the value or if it is accepted at all.
You will have to go in store to have the damage assessed before you can do anything else.
Guide: Introducing O2 Switch Up. Swap phones whenever you want!
30-08-2024 14:37
30-08-2024 14:37
If there is damage to the screen it will fail the Switch Up checks and you won't be able to do the upgrade..
If you have insurance get it fixed before going through the switchup process