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Switch up

Kanata
Level 1: Joiner
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Last time I Switched up my phone I wasn't asked to return the phone I had and gave it to my son. 

This time it's saying have to return phone. My phone has a crack on the screen,will this affect it. Also as I can't get to shops I tried online but when I press switch up button nothing happens,

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MI5
Level 94: Supreme
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@Kanata 

You should return your phone unless you want to pay it off yourself.

Damage will have an impact on the value or if it is accepted at all.

You will have to go in store to have the damage assessed before you can do anything else.

Guide: Introducing O2 Switch Up. Swap phones whenever you want! 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
Level 78: King of Kings
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@Kanata 

 

If there is damage to the screen it will fail the Switch Up checks and you won't be able to do the upgrade.. 

If you have insurance get it fixed before going through the switchup process

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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