Switch Up - Phone blacklisted under Asset Watch

[Customer_101]

Has anyone else used the 02 Switch-Up service and encountered issues with IngramMicro refusing to proceed due to blacklisting from Asset Watch?

I recently used the Switch-Up service to move from a Pixel 9 Pro Fold to a pixel 9 Pro (non-fold), only to find out that the Fold phone is on a blacklist on Asset Watch.
As a result, the phone is not eligible for switch-up , and IngramMicro  will not send the old phone back without proof of purchase.

What confuses me is that the phone was purchased via O2 with Switch-Up, so how can it then be on a blacklist?

According to IngramMicro, some providers list phones on the watchlist to prevent them from being sold within the first six months of purchase.  if this is the case O2 should be aware ane be able to lift the block,  according to the O2 Rep I spoke with the old phone is not blacklisted and is eligible for Switch-up

I am currently not permitted to have the old phone sent back due to blacklisting and my proof of purchase is missing the IMEI number (thanks, O2, for that).

I still have the new phone. In essence, I will now have two phones I am expected to pay for but only be in possession of one of them.

Has anyone else been in this situation, and what did you do to resolve it?

[MI5]

Nothing is a surprise these days.

[SeanT]

So, I can update on my progress so far. I contacted Recipero about the checkMEND issue. They have replied to say that the asset watch flag was applied by BT(EE). How very odd indeed. They sent me to a webpage that gives guidance on what to do next. I have initiated the steps for lifting the flag when I don't have an existing relationship with the company. Let's see what happens. I am also raising this with O2 and will wait to hear back.

Welcome to clown world.

[SeanT]

When I generated a proof of purchase through either the O2 website or the MyO2 app it didn't include the IMEI number. I just used the chat option in the MyO2 app and go them to send me proof of purchase. This included the IMEI number.

[SeanT]

I tried to help but posts on here get censored. Posts mentioning censorship get removed. Read this while you can... it is my last.

[Oxonian]

i am not aware of any censorship on this forum @SeanT unless you don't abide by :-

O2 Community Guidelines - O2 Community

https://community.o2.co.uk/t5/Welcome-News/O2-Community-Guidelines/m-p/1119678#M24954

[Cleoriff]

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@SeanT wrote:

I tried to help but posts on here get censored. Posts mentioning censorship get removed. Read this while you can... it is my last.

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Well it's still here @SeanT so, I think that proves a point 😉

[jonsie]

I reckon I hold the record for most posts censored....

....thank you Leonard and Toby and for my month ban 🙄

[Pipstop78]

Never had a problem when I did switch up in the 02 shop 

[Enlli]

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@SeanT wrote:

I tried to help but posts on here get censored. Posts mentioning censorship get removed. Read this while you can... it is my last.

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I actually think something is going on.. The post count on here has dropped dramatically of late.

The other day it was 12 hours between customer posts. Never seen that before

[Customer_101]

no help at all from O2 the complaints department offered compensation that was nowhere near the remaining cost of the phone. So now stuck with 2 devices in contract and in the possession 1 phone,  how the O2 team think this acceptable I do not know.