'Stuff you've bought' isn't very helpful on an itemised bill!

on 09-11-2016 11:08
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on 09-11-2016 11:08
On a recent bill I was charged £1.66 for 'stuff you've bought'. I had to ring customer services and wait half an hour, just to be told what 'stuff you've bought' was! Any chance you could simply be more specific in future, and tell me what I'm being charged for on the bill - so not waste both mine and your time? Cheers!
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on 09-11-2016 11:45
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on 09-11-2016 11:45
If you go into the full bill breakdown it does actually tell you - it's not on the headline page.
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09-11-2016 11:10 - edited 09-11-2016 11:11
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09-11-2016 11:10 - edited 09-11-2016 11:11
O2 travel, I assume.....?
Ideas section here to post any suggestions in http://community.o2.co.uk/t5/Community-Ideas/idb-p/community_ideas
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on 09-11-2016 11:20
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on 09-11-2016 11:20
Definitely O2 travel and like @Anonymous I agree the terminology used is confusing. Obviously I understand it now but didn't when I first started using it....
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on 09-11-2016 11:38
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on 09-11-2016 11:38
How hard is it to charge as O2 Travel?
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on 09-11-2016 11:45
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on 09-11-2016 11:45
If you go into the full bill breakdown it does actually tell you - it's not on the headline page.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-11-2016 11:47
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on 09-11-2016 11:47
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on 09-11-2016 11:49
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on 09-11-2016 11:49

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-11-2016 12:07
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on 09-11-2016 12:07
I know it's in the Bill breakdown...I am just more concerned that the teminology 'Things I have bought' is misleading. You haven't actually 'bought' anything
You may have USED O2 Travel and been CHARGED..
Just my opinion and giving support to the OP ..as it is confusing.
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on 09-11-2016 12:10
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on 09-11-2016 12:10
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-11-2016 17:23
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on 09-11-2016 17:23
As I said it should be simple to make another charge as O2 Travel. The outsourced IT team should be instructed to make this not only possible but a vital necessity.

