Stuck at credit check

[Niall95]

I have recently purchased (tried to purchase) an Apple Watch series 9 with o2 who have already taken a deposit out of my bank account and sent me contract documents however I have not passed checkout.

I received an email on Friday stating that it will take up to 24 hours for my application to be reviewed, it is now Monday evening and still no sign. I have contacted o2 chat and no help. Has this ever happened anyone before and if so how long does it take to resolve. Any help welcome! 

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[TallTrees]

Hi @Niall95 

Welcome to the o2 Community forum 

Check with o2 customer services 

Contact details here 

Guide: How to find help & contact O2