Stolen Phone Proof of Barring and Usage for Insurance Claim Help

[dexter_0983]

Hello,

I had a phone stolen last month and have been struggling to get evidence of proof of usage and barring from o2. I was wondering if anyone could please share experience with how you have managed to get this, or if you know the process to get this?

I have contacted o2 five times- three times by phone, once by email, and once via twitter and have not had any luck in getting this. My insurance wont process the claim without this evidence and I am currently out the cost of a phone - any suggestions would be greatly appreciated!!

[Bambino]

@dexter_0983 Did you report the phone as stolen: Lost or Stolen O2 Device

All methods to contact O2 can be found here: How to find help & contact O2: A Guide - O2 Community

As customers we can't help any further than that.

[MI5]

@dexter_0983 

Member @KRB78 is offering advice.

See here https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Anyone-needing-Usage-reports-for-insurance-pu...