Having the current iPhone for just under two years on contract and with O2 Insurance.
Very happy customer good deal and given a free screen replacment as part of the deal. .....Iphone space grey 256gb....
Imagine my dismay when I dropped the phone smashing the screen trying to catch my son falling off his bike which resulted in a night at a&e.
Its ok I thought as I have free screen replacement and after a quick phone call to O2 a replacement phone was on route.
The operator told me a a replacement silver phone was dispatched and th next day it arrived. Only to find a silver is not the same as a grey which I now understand.
The replacement phone failed to charge and another had to be dispatched. After assurances from o2 insurance a space grey phone would be dispatched however I would need to wait for space grey one to come into stock. Another silver phone came as a replacement. I have now spent around 5 hours on the phone to o2 insurance, multiple days spent waiting for delivery’s. O2 insurance have been very poor making promises that they have not kept. I’m still without a working device.
A silver devices looks nothing like the space grey. The devices isn’t what I bought and isn’t a like for like replacement which was explained when signing up for the policy.
On asking to speak to a member of customer services to complain told that they are not available so I would need to recall. They also state they will not recall as they are too busy.
bad customer service and bad insurance policy.
extreamly disappointed and with my renewal due soon i won’t be continuing as a o2 customer.
