My phone crashed on Sunday 25th June, I went into the O2 store in Richmond on Monday 26th who took the phone in and said it would take between 5-10 days to repair. I was not offered an loan phone. I went into the Richmond O2 store today to find out what was happening with my phone, the staff put me through to the repair centre. The repair centre informed me that they had only received the phone that day! 9 days later. They then said my warranty was invalid because the case was cracked, yet I have a receipt from the Richmond store saying my phone was in perfect working condition when I hand it over to them.
The staff in the store where beyond unless. I contacted live chat on 02 and spoke to someone in India who said someone would get back to me in 3 day(now 12 days without a phone) I do not want apologies, just someone taking ownership and responsibility. I would have to say 02 are totally indifferent to customer issues, built on the incompetence of its staff! Go any where else but O2, Corporate arrogance personified!!
