Speaking to one of the 02 people

[Pipstop78]

I was having troubles with my phone a while back git to speak to someone from 02 they were fabulous helped me through everything 3 cheers to 02 staff

[pgn]

Great news, @Pipstop78.

When did you call, and how long did you have to wait on the queue?

The queue music's not bad either 😉

[TallTrees]

Great to hear ~ thank you for posting @Pipstop78 

[Cleoriff]

That's positive news @Pipstop78, thanks for posting. 😉

[Pipstop78]

Not long about 10mins or so but I rang at 8am in morning 

[TicTac]

Glad you got through so far I can’t get to talk to anyone, most unhelpful system of help I have ever seen

[pgn]

@TicTac Here is the list of numbers you can use, and try to call around 08:15 UK time: Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Good luck!

[Rondeco]

I tried that and she just said "goodbye" and that was that. CS is non existent really.

[pgn]

The "she" you got there was the IVR system, a machine, @Rondeco - it does that at busy times.

Try again, around 08:15am UK time - it might take a couple of tries, but when you get on the live call queue, you will know - music plays for your enjoyment 😆

As for CS, yes, these automated systems rarely give a good impression - but the alternatives are worse: the on-line chat to an Advisor, or the "live with your problem" approach.

Good luck.