Spanish (Telfonica) bureaucracy alive and well in ...

Anonymous · ‎31-07-2014

My name on my sign in account was Mr X, but I am Dr X. O2 said they could not change it just at my request (no other company has ever, ever had an issue doing this). They said they could not do it as the credit check had been done under Mr X - rubbish as credit reports do not distinguish between a Dr or Mr X.

I had to request it as a name change. Did it once and that failed as apparantly, they do not accept the UK driving licence as proof! I had to provide a utility bill, notwithstanding that these can be made within a couple of minutes on a computer.

So I sent a utility bill, a copy of my ***O2*** bill that had my title down correctely. I feel as if I am back living in the Middle East with stuff like this. Spain is just the same, my brother lives there.

Anonymous · ‎31-07-2014

Hi @Anonymous and Welcome to the Forum.

Thank you for sharing your experience and I'm glad you got sorted in the end.

For me your link threw up Error 404.

aldaweb · ‎31-07-2014

For me your link threw up Error 404.

same for me

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jonsie · ‎31-07-2014

It's because of the comma but I wouldn't advise opening it.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎31-07-2014

What's spooked you @jonsie ?

Thinking its a nasty ?

ewanrw · ‎31-07-2014

"For me your link threw up Error 404"

That'll be the Spanish!

ewan

jonsie · ‎31-07-2014

No but you never know

I'm pretty sure the mods will remove a personal link though.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎31-07-2014

@jonsie wrote:
It's because of the comma but I wouldn't advise opening it.

And why would that be? Are you afraid of a directory listing/URL? Don't be silly and learn a little about internet security before expressing an uninformed opinion, please.

The badly placed comma has been moved.

MI5 · ‎31-07-2014

You should know better than to open anything from an unknown source.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-07-2014

@Anonymous wrote:
What's spooked you @jonsie ?

Thinking its a nasty ?

She does not know what she is talking about. Jonsie would be afraid of his own shadow. The folder contains two video files, one flv andf the other mp4, both the same.

O2

Spanish (Telfonica) bureaucracy alive and well in the UK