cancel
Showing results for 
Search instead for 
Did you mean: 

Signal

RadioRental
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Since April phone mast has been vandalized...which is very near my home. I cant get a signal at all in my garden ...my phone freezes loads and all functions fail miserably...at my with end paying for a phone I can't use to its potential.
Message 1 of 3
173 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 126820 Posts
  • 613 Topics
  • 21775 Solutions
Registered:

@RadioRental 

Download the My Network app and keep reporting it https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
166 Views

madasaf1sh
Level 66: Unequalled
  • 5366 Posts
  • 31 Topics
  • 1701 Solutions
Registered:
@RadioRental

Unfortuantely repairing a mast can take a bit of time, and with Covid-19 stituation this will have possibly delayed any repairs / replacement, and also in getting access.

I would recommend using Wifi Calling if your handset has this functionality.

I would also recommend download the o2 my network app, and reporting the issue on their this will then notify you of any update.

You can also put your post code into https://status.o2.co.uk and check for any updates.

I also doubt o2 will give you any money back on your airtime, as this is something they can not have foreseen.
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 3 of 3
164 Views