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Service suspended 2 days after renewing

g7rpo
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Currently on hold listening to a very bad version of the arctic monkeys trying to find out why my service has been suspended when the recorded message advises me that the amount I owe is zero!

 

Now i have to spend time time listening to the attrocious music while I wait for a CS person.

 

 

Message 1 of 19
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Cleoriff
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Hi @g7rpo You will have to hold on I'm afraid. We have no access to your account.

Only customer services can advise you

Best of luck...

Veritas Numquam Perit

Girl in a jacket
Message 2 of 19
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MI5
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Whilst you're waiting, check your postcode for any faults http://status.o2.co.uk/
and try some of the tips here too https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 19
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g7rpo
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Was a ****** up with a DD for the final payment on the device plan which meant £25 was owed, but nothing on airtime which explained why the recorded message was saying I owed zero.

 

Made payment and hopefully all should be ok now slight_smile

Message 4 of 19
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MI5
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Should be OK after midnight when the system updates.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 19
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g7rpo
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Ill give the phone a restart tomorrow if no joy Ill call back in, at least its all squared off and everything is back as it should be now.

Message 6 of 19
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MI5
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Best of luck mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 19
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Cleoriff
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@g7rpoI hope this is sorted this morning.?

Veritas Numquam Perit

Girl in a jacket
Message 8 of 19
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jonsie
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Message 9 of 19
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EmilieT
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Hi @g7rpo, I hope it's all sorted now slight_smile Let us know if it has update all fine or if you need further help!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 10 of 19
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