Sending threatening letters to my deceased partner

[markg216]

I have just had a poor experience with O2. Myself and my partner have had O2 contracts constantly since 2004.

Unfortunately she passed away a little over 2 weeks ago. One of the first things I did was to contact O2 bereavement services who sent a nice reply to say that her phone would be cut off and no money was owed.

Unfortunately, less than 2 weeks after her death, I get a letter in the post to terminate her contract and that legal action would be taken to retrieve a very small amount of money remaining on her contract.

Firstly, she hasn't even had her funeral yet so I found this quite offensive and upsetting.

Please could you tell me why you would do such a thing?

[jonsie]

So sorry for your loss

This is really unacceptable

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Enlli]

Again, not what you want at this difficult time.

Follow the route outlined by @jonsie. But if you have no luck there come back to us and we will contact the Community Manager to see if they can help 

[Cleoriff]

@markg216 

So sorry for your loss.

This sounds like two departments in O2 not communicating.

Follow the advice above and I'm sure it will be resolved quickly.

Or you could go back to the bereavement service again and let them know what's happened. They are the people who are meant to sort this out on your behalf.

https://www.o2.co.uk/help/account-and-billing/bereavement