cancel
Showing results for 
Search instead for 
Did you mean: 

Sending threatening letters to my deceased partner

markg216
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have just had a poor experience with O2. Myself and my partner have had O2 contracts constantly since 2004.

Unfortunately she passed away a little over 2 weeks ago. One of the first things I did was to contact O2 bereavement services who sent a nice reply to say that her phone would be cut off and no money was owed.

Unfortunately, less than 2 weeks after her death, I get a letter in the post to terminate her contract and that legal action would be taken to retrieve a very small amount of money remaining on her contract.

Firstly, she hasn't even had her funeral yet so I found this quite offensive and upsetting.

Please could you tell me why you would do such a thing?

Message 1 of 4
569 Views
3 REPLIES 3

jonsie
Level 94: Supreme
  • 94845 Posts
  • 611 Topics
  • 7071 Solutions
Registered:

So sorry for your loss

This is really unacceptable

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Message 2 of 4
553 Views

Enlli
Level 68: Extraordinaire
  • 8378 Posts
  • 58 Topics
  • 1716 Solutions
Registered:

Again, not what you want at this difficult time.

Follow the route outlined by @jonsie. But if you have no luck there come back to us and we will contact the Community Manager to see if they can help 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
543 Views

Cleoriff
Level 94: Supreme
  • 126853 Posts
  • 834 Topics
  • 7573 Solutions
Registered:

@markg216 

So sorry for your loss.

This sounds like two departments in O2 not communicating.

Follow the advice above and I'm sure it will be resolved quickly.

Or you could go back to the bereavement service again and let them know what's happened. They are the people who are meant to sort this out on your behalf.

https://www.o2.co.uk/help/account-and-billing/bereavement 

Veritas Numquam Perit

Girl in a jacket
Message 4 of 4
538 Views