Scam Armenia Calls

[PompeyYorkBlues]

Not sure if people are aware, but last month I received a call from Armenia and answered it to tell them ‘Go Away’ in not very polite terms. I was charged 3 Pounds for the 5 second privilege. 
O2 refunded me which is great, but thought I’d make people aware, as I never knew you could get charged for receiving random calls.

[MI5]

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@japitts wrote:

Incoming calls are not charged for when you're using your home network.

Immediately redialling is a common cause of charges in this scenario.

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@japitts 

O2 have identified an issue where receiving calls can be charged to the customer.

The full details are currently unknown but are being investigated.

It is not known if this is unique to O2 or not.

[japitts]

I'm aware of that post, and stand by the accuracy of my comments. Consumer misconception is partly what many scammers rely on.

It will be very interesting to see the specifics of this issue.

[MI5]

As do I if you read my comments above, however...............

[japitts]

Indeed so. Mine are general comments applicable to all MNO.

If O2 have identified a billing issue with CDR's for incoming calls, that would be for them to rectify.

[TonyC_52]

I have had the same issue, 4 charges for £3 for calls I never made on earlier bills that I missed, then today a charge for £62.05 for a 20 minutes call I definately didn't make. Every time I get a call from Armenia I bar the number and they come up again with a new number, most from area 44 but one from 95, some of the calls are for barred numbers and some appear completely new. I contacted Customer Services and at first they said they would refund the £62.05 but when they saw there were old charges I had missed and paid said they would review and contact me tomorrow. Immediately after the call I got a text saying they had refunded the £32 I had requested!!! can't respond to text and want to write so I have an audit trail, is there an email address that works or do I have to resport to posting a letter in this day and age?

[PompeyYorkBlues]

Kei-M, Apologies for the delay but I’ve just sent it to you.

[PompeyYorkBlues]

Japitts, Agreed, but I 100% know I did not call them back as was aware of that,  was still charged 

[Enlli]

O2 have as good as admitted they have a problem, but they don't seem to want or know how to fix it.

[Marlene7]

My bill today shows £68 of calls to an Armenia number. I recieved the calls, just one ring then they rang off. Ive blocked 4 numbers, but cant get through to O2 to report it and see if I can get a refund

[pgn]

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@Marlene7 wrote:

My bill today shows £68 of calls to an Armenia number. I recieved the calls, just one ring then they rang off. Ive blocked 4 numbers, but cant get through to O2 to report it and see if I can get a refund

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Guide: How to find help & contact O2 has all the ways, @Marlene7 - the X or Messenger Social Media routes work well. O2 CS come back online at 8am UK time. Good luck!