I did the Samsung validation for the pre order ear buds for the s21 and got the email that said they would reply back within seven days to validate it.
It's been over 7 days now and the status is the same ... anyone else waited this long and how do you contact them to find out what's happening?
Samsung contact details in the T&C's
Promoter: Samsung Electronics (UK) Limited. UK, Isle of Man, Channel Islands or ROI residents (18+) only or registered companies. Pre order a new Samsung Galaxy S21 5G, S21+ 5G, or S21 Ultra 5G from 14/01/2021 – 28/01/2021 and claim Samsung Galaxy Buds Live or Samsung Galaxy Buds Pro & Samsung SmartTag by redemption. No cash alternative. Participants who pre-order from Samsung Shop Online can claim their Reward at the same time as the pre-order. Customers from other participating retailers, must visit www.samsungpromotions.claims/janpreorder to complete the online claim form, upload proof of purchase and provide all other required information by midnight on 27/02/2021. Maximum 1 claim per Promotion Product purchased and a maximum of 250 claims per Company Participant. See www.samsung.com/uk/galaxy-s-preorder/terms/ for full Promotion terms.
We know of customers who have had claims validated immediately, but true that they won't be sent out until the change of mind period has passed.
Samsung state this could be up to 45 days.