Samsung s21

[Tudor212]

Hi all ordered this phone today but I'm worried I won't like it can I just refuse the delivery? 

[watti]

Should be OK, just follow up with them and make sure once they have it back it's all tied up OK - I did the same thing, and wrongly assumed it was sorted until I got an £800 bounce on my bank account - the follow up being dealing with some of the worst customer service I've seen in a while lol

[jonsie]

You can refuse delivery and have it returned by the courier but you won't be able to open it, have a look and expect the courier to wait

You can only refuse it unopened

[MI5]

@Tudor212 

You have 30 days to try the phone and decide if you like it or not.

Give it a chance first and see what you think with a proper trial.

https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

[lewys-gp]

Hey, @Tudor212. Let us know how you get on with this, and what you decide to do 😁. 

[Tudor212]

Gonna be trying the pixel 6 shortly looks lovely the Mrs is trying out the s21 I will update tommow after a full day of use 🙂