Samsung Galaxy...no MMS

on 20-09-2011 21:26
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on 20-09-2011 21:26
After umpteen calls to customer services who checked and sent new settings decided that his sim was at fault.
a week later he received his new sim,after activation he discovered that it still wasn't sending or receiving mms messages.
He called them back today to complain that it still wasn't working properly and customer services told him that he's now had the phone 29 days and cannot return the phone for replacement.
Surely this is an ongoing problem from weeks ago.
Come on O2,get your finger out and send him a replacement phone,either that or im jumping ship when my contract finishes


on 20-09-2011 22:02
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on 20-09-2011 22:02

on 20-09-2011 23:14
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on 20-09-2011 23:14
GPRS WAP & MMS
Please note all steps must be completed to ensure the settings are correctly configured.
Please ensure that when entering O2 into the settings that the letter O is selected and not a zero.
When entering the following information do not press Save until told to in the instructions.
Press the Menu key
Tap Settings
Tap Wireless controls
Tap Mobile networks
Tap Access Point Names
Press the Menu key
Tap New APN
Tap Name then tap the text box and enter O2 Pay Monthly then tap OK
Tap APN thentap the text box and enter wap.o2.co.uk then tap OK
Tap Proxy then tap the text box and enter 193.113.200.195 then tap OK
Tap Port then tap the text box and enter 8080 then tap OK
Tap Username then tap the text box and enter o2wap then tap OK
Tap Password then tap the text box and enter password then tap OK
Tap MMSC then tap the text box and enter http://mmsc.mms.o2.co.uk:8002 then tap OK
Tap MMS proxy then tap the text box and enter 193.113.200.195 then tap OK
Tap MMS port then tap the text box and enter 8080 then tap OK
Press the Back key
Tap Access Point Names
Tap the dot next to your new APN until a green dot appears next to it
Press the Back key four times to return to the standby screen.
SV

on 07-10-2011 16:07
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on 07-10-2011 16:07
My husband has same phone and his can't send them either. It must be a design flaw in the phone. I'm not fussed anymore, as it costs too much to send pics anyway, but it's really not good enough that such a basic function is lacking!

on 07-10-2011 18:06
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on 07-10-2011 18:06
Like with the previous person, I'm not particularly fussed as it costs too much any way.

on 10-10-2011 19:20
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on 10-10-2011 19:20

on 11-10-2011 09:45
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on 11-10-2011 09:45
o2 can you sort this out please

on 12-10-2011 14:08
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on 12-10-2011 14:08


on 28-11-2011 15:31
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on 28-11-2011 15:31
Meantime you can go into the menu- settings- wireless & network settings- mobile networks- and tick on the use only 2G networks. That seems to work for me, but it slows down sending / receiving.
Keep shouting at O2 to release the update!

on 01-12-2011 13:38
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on 01-12-2011 13:38

