Solved: Re: Safari mobile lottery - Page 5

Anonymous · ‎08-06-2016

Just had my latest bill and been charged £45 for Safari mobile lottery. Tried to find out how I've been charged for this unwanted item that I've never subscribed to but O2 say it's nothing to do with them. This is a complete scam that O2 go along with. Click on the Safari app and it comes up O2 so it must have something to do with them. Spoke to "customer services" and had to speak to a manager. I said I couldn't get through to Safari, which I couldn't, half hour on the phone before being cut off. Magically the manager got through to Safari and put me on to their customer service advisor. She said I had not not subscribed and this meant I had subscribed, a complete scam. I will have to pay the £45 I suppose but I've said if this is not unsubscribe as she said would happen I shall have to close my account and go elseware. I can not believe that a company the size of 02 collude in this scam and make it impossible to get any satisfaction but insist I'm fleeced and give in to their threats. Oh well you live and learn but please be aware of this situation. On a lighter note when I asked if I'd won anything in the lottery I was told I had not been lucky, the prize was a mobile phone.

Anonymous · ‎29-09-2016

how do you get it of you computer , 02 don't seem to care , I think they are getting a back handler from safari mobile lottery , if any one knows how to uninstall it that would be great .

More info

MI5 · ‎29-09-2016

As per the info on the thread, you need to contact safari mobile and ask them to remove your number from their database.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-10-2016

WHY! ARE YOU O2.. RISKING YOUR CUSTOMERS SOME LIKE MYSELF LONG TERM WHY!!

Cleoriff · ‎03-10-2016

@Anonymous Nothing to do with O2 as such. They are not to know you didn't sign up willingly. Some people do. It's down to the regulator to stamp down on unscrupulous practices though...

Veritas Numquam Perit

MI5 · ‎03-10-2016

O2 are just billing you for the services you have subscribed to, willingly or otherwise.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.