SIM network pin blocked - Page 2

Disappointed · ‎03-01-2019

Can anybody help I've had problems for over 2weeks changed network,have been on the phone to 02 numerous times have been sent out code several times doesn't work,have been told over a week ago they do not have the puk code on their database,they will contact the manufacturer for this still waiting.

What my phone says is SIm network PIN blocked.Enter SIm network PUK. Surely this is down to 02 and nothing to do with the manufacturer.

Please help I'm now losing the will.

Disappointed · ‎03-01-2019

Going from 02.

Disappointed · ‎03-01-2019

I bought the phone from 02 monthly contract.
Moved to sky.network was 02

MI5 · ‎03-01-2019

Sony or a Galaxy S6 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Disappointed · ‎03-01-2019

Sound like you work for 02

MI5 · ‎03-01-2019

No chance mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Disappointed · ‎03-01-2019

Thanks anyway,02 chat line first gave me the code so not much faith or hope in them then.

MI5 · ‎03-01-2019

We have a guide here that works https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Disappointed · ‎03-01-2019

Already tried that didn't work.

MI5 · ‎03-01-2019

It won't now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Disappointed · ‎03-01-2019

Could you post what a puk code looks like, the ones 02 have sent me are eight digets long ,when I've looked online they look different don't just have numbers in.