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SHOCKING o2 recycle service

Philts105
Level 1: Joiner
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Do not use o2 recycle! After not realising they had text (due to the flurry of o2 texts last week about receiving a new phone, surveys, maintenance in our area, etc) they have paid out £64 and informed me I can no longer get my phone back. Firstly, why not just send back the device, or just call me?! This was apparently due to screen burn (which I can confirm was an issue my phone did not have and was not noticed in the store, who said it was in 'mint condition' and quoted £128).

The worst bit?! They have also done the same to my partners phone, which was not even a year old, same day , same email, same 'issue', same amount of money! Coupled with a completely unempathetic customer service agent when asking why this has happened, this has been a shocking experience and a complete waste of my time.
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Anonymous
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@Philts105 They are known for pulling stunts like this & the screen burn excuse is the latest one. Ask for your phone back as that is your right

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MI5
Level 94: Supreme
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Always a flurry of these on the run up to Christmas!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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@Philts105

That's pretty disgusting if honest (both the price and the fact they omitted to tell you of the revised offer!!)

 

I would certainly put in a complaint as I'm not sure our community managers could help now they have paid out slight_frown

 

https://www.o2.co.uk/how-to-complain

*The Game Is On*

Girl in a jacket
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jonsie
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Yet another shocker from O2 Recycle rage

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