S20 ultra updates

[AlexH95]

Anyone had any updates with solid dates, I'm at my wits end with o2 support they all give different answers.

I honestly believe we have approx 2 weeks to get these before we see a total none essential logistical shut down

[AlexH95]

Black, you will definitely get it tomorrow it's fully in stock according to o2 it's just the grey they can't get hold of

[MarcD]

Nothing received about any shipment or update of order. Don't even have the order show up under my o2. I'll ring them tomorrow see why they said it's being shipped and I'll receive it next working day or sitting 3 working days.

[AlexH95]

Email at 0430 telling me it's on its way.

Myo2 shows courier and tracking number and dispatched 18/3.

Tracking number doesn't work and o2 telling me still out of stock so no idea what's happening

[MarcD]

Maybe they are just testing out the system to make sure it works when(if) they actually send it.

I don't think anyone at o2 speaks to each other... how can one person say it's in stock and should be with you shortly.

someone else say it's out of stock and we don't know when it's in stock.

Could be end of month...

Could be middle of April.

Definetelly not on it's way to you even though the system says so.

Appauling levels of incompetence and lack of communication.

[AlexH95]

Yeah I feel like mine is not on the way.

One manage said if you have that the system is slow and it's another said nope out of stock

[AlexH95]

I'll keep checking the tracking number they gave see if it starts to work at some point

[AlexH95]

Off phone with o2 the reason number doesn't work is they wouldn't of sent anything and believe that is was sent by mistake they cannot comment how surprise surprise.

******ing worse customer service ever without a doubt

[MarcD]

I called to see what's up with them saying I'd get it within 3 working days. 

she checked the notes on the call and couldn't see anyone has advised me that...

what the hell is going on there, they literally just make stuff up and don't even write what they've said in the notes so looks like I'm the liar.

What a joke... I'm just going to cancel with o2 tbh.

[Dan0310]

Had a email today saying my cosmic grey is on its way. Logged into o2 app and it all shows completed with dispatch date as today so just to be sure i checked on the dpd app and even that is showing i have a delivery coming from o2 so fingers crossed.. hopefully they are actually sending them out i dont really care if they send me a black one now im just sick of the lies and trying to use a broken s9. Fyi i ordered on the 23rd of feb.

[Anonymous]

Yay @Dan0310 come back at let us know the outcome!