Rude customer service

[Slee1117]

Been waiting for half an hour to get through to the customer service. The O2 customer service is not answer my question straight, just tell me what he want to tell and non-stop. I ask for to talk and want to explain my question and he said no you listen. Seriously!!! is that a customer service

[MI5]

@Slee1117 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[Oxonian]

If you feel strongly enough about the behaviour of the Customer Services' agent, you might want to consider making a formal complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

However, complaints typically take eight weeks to resolve and Customer Services are unlikely to want to interact with you whilst your complain is under consideration. Hence, I suggest that you continue to press Customer Services to resolve your issue for a few more days before making your complaint.