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Rubbish service

Anonymous
Not applicable

I have just wasted a whole evening waiting for contact from live chat only to be cut off in less than two minutes before I had the chance to type my query. Definitley leaving O2 now, just not good enough.

Message 1 of 23
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22 REPLIES 22

Toby
  • 11577 Posts
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Registered:

Hi @Anonymous,


Sorry to hear you've been waiting for a while. Feel free to PM me with your details and I'll see if anything can be done for you.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 21 of 23
477 Views

Anonymous
Not applicable

my old phone has a tesco sim in it and when i ring my  tesco number which should be ported on to my new 02 phone then my old phone rings and goes staright to 02 voicmail...how's that happening.Even in store they couldn't understand what was happening

Message 22 of 23
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MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
It's either a split port or the transfer is still taking place.
Try rebooting the new phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 23 of 23
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