Rubbish service

[Anonymous]

I have just wasted a whole evening waiting for contact from live chat only to be cut off in less than two minutes before I had the chance to type my query. Definitley leaving O2 now, just not good enough.

[Anonymous]

it was requested last tuesday,wednesday thursday friday and saturday...pick a day..when will it be done?

i have rang customer services till i am blue in the face i don't know where to go from here 

[Cleoriff]

@Anonymous. Without doubt that is a hell of a long time to wait...sadly it wont happen today...:smileysad:

[Anonymous]

i doubt it will ever happen..Thank goodness i am still within my 14 days as this contract is getting cancelled

[jonsie]

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@Anonymous wrote:

i doubt it will ever happen..Thank goodness i am still within my 14 days as this contract is getting cancelled

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I can't say as I blame you in all honesty. Have you not received a text to tell you when the porting will be done?

[Anonymous]

no everyday they said i would get a text and email...had nothing...everytime i ring they said it's sucesfully ported but obviously hasnt..just NO SERVICE

[Anonymous]

Do you still have service with your old provider?  Not excusing O2 at all but I'm wondering if the old network is holding things up.

[MI5]

Have you checked for any network issues in your area at status.co.uk ?

[Anonymous]

tesco cut off my phone a few days ago so don't even have that...done everything to test the network etc 

[Cleoriff]

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@Anonymous wrote:

tesco cut off my phone a few days ago so don't even have that...done everything to test the network etc 

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Then as you said you are still within the 14 days cooling off period @Anonymous  I would cancel the contract if that number still hasn't ported. It has been a week now..:smileysad:

[jonsie]

So is the number with Tesco or O2 now? You really need some answers this morning from customer service.