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Rubbish service

Anonymous
Not applicable

I have just wasted a whole evening waiting for contact from live chat only to be cut off in less than two minutes before I had the chance to type my query. Definitley leaving O2 now, just not good enough.

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Cleoriff
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Hi @Anonymous

Bad experience indeed. Is there anything we can help with?

If it is an account based issue maybe speak to someone in customer services and avoid Live Chat

http://www.o2.co.uk/contactus Best time is about 8.30am in the morning...

*The Game Is On*

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Message 2 of 23
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MI5
Level 94: Supreme
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We always advise to avoid live chat and actually call cs or ask us if not account specific.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 23
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perksie
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Don't they close at 9pm?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 23
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MI5
Level 94: Supreme
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Telephone lines do yes.
Live chat is to 11.00pm
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 23
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perksie
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Thanks, I should have checked. wink

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 6 of 23
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Toby
Former Staff
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Hi guys,

Sorry to hear you had trouble last night getting in contact. Have you had better luck this morning?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 7 of 23
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Anonymous
Not applicable

totally agree about the service..purcased a new phone tuesday and still waiting for 02 to port my old number over...i have rang and gone on live chat every day since tuesday and was told friday on live chat to take the phone into store as it still has no service..was told instore saturday' why have you brought it here you need to ring customer service' i showed him the email from the live chat i had that stated i should go into store to sort out.The store rang customer services who said this would be done sunday by 1pm..guess what just rang customer service and they said who told you sunday it would never be done on a sunday...where do i go now..i am getting nowhere at all with 02..i am now stuck with a phone i am paying a conract for i cannot use

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MI5
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Ports never happen over a weekend.
If requested on Friday it will be done on Tuesday.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 23
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jonsie
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Call customer service and speak to them. Porting is never done on weekends but they should be able to give you a definitive date.

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Message 10 of 23
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