Placed an order for iPhone 13 pro max in gold 1tb
recevied an email to say out of stock with no further info on availability
rang o2 passed to department to department , hung up on twice bevause they didn’t know how to help me.
one person argued I hadn’t taken out the contract I specified , for me to prove I did and him say oh well we don’t offer the same as online and hung up. Before that he told me the iPhone 14 was coming out and that took priority so my iPhone 13 order wasn’t important
no idea when I’ll get the phone, asked to see if it’s in stock in local store -it’s not
asked to change the colour /storage said I can but they can’t offer me the same specs of contract ie no insurance and no switch up?
told nothing they can do and to wait and see what happens , could be a month could be never .
not sure this is very good customer service , got the impression it’s a bank holiday and my call was inconvenient
