Rolling plan payment taken but not updated!

[AnnaBanana]

Hello

o2 took my payment on Wed 7th Feb, however just noticed that my account says "You currently don't have a tariff set up" and my current balance had reduced.

Have rang up o2. They've acknowledged the payment has been taken but rolling plan not applied (and apparently it's not just me who has this problem).

They then tried to upsell to get me off PAYG. I explained that I have no interest in being committed to a contract at this time and am only interested in a service that is month to month, and that I require for o2 to "make it right" so that I leave the call with my plan applied.

After 20 minutes on this call they told me they have resolved the issue and applied the rolling plan and I just needed to wait a couple of minutes and restart my device.

I asked about my current balance, which has been reduced unknowingly to me due to my rolling plan not being applied by them - he ignored that.

Sorry for the grumble but feeling cross! Off to restart my phone with my fingers crossed...

[Enlli]

@ddkjflkjflkjsf  Upselling, a trick learned from Virgin and for moving people from PAYG which is seen as unprofitable 

[HelpNeededDespe]

This literally happened to me this week, so disheartening to hear how they don’t fix it

[Oxonian]

You need to contact O2 @HelpNeededDespe. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving customer problems. 👍