Roaming Charges - Irish Border

on 09-12-2012 19:09
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on 09-12-2012 19:09
I have been getting overcharged on my account from January 2012, I got the phone in December. The 02 customer services have been bordering on 'moronic' when it comes to this subject. I am seriously considering stopping my DD to them as they have overcharged me by almost £25 per month - every month. Does anyone know who to contact, a person that may actually be able to resolve the situation?
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on 09-12-2012 19:21
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-12-2012 19:21
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-12-2012 22:54
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on 09-12-2012 22:54
Agreed, use manual selection. Please don't cancel your direct debit, you may see it as a solution but it could have awful effects on your credit file.
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on 11-12-2012 17:15
Many thanks, guys. I have now made sure that my phone can only accept the 02 signal - I only found this out on Sunday from the 02 customer help desk. I can't understand why on earth it took so long for them to pint that out to me
Now I just need to find out why they have not sent an e-mail confirming the overcharges will be repaid. If anyone can make a crisis out of a drama 02 seem to be masters at it.
Once again, thank you for all your advice.
KPMG
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on 11-12-2012 17:22
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on 11-12-2012 17:22
Overcharges?
They might make a goodwill payment but why should they pay because you didn't have your phone set up correctly?
Everyone who gets near another country's border runs the same risk.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 05-11-2013 11:01
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on 05-11-2013 11:08
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on 05-11-2013 11:08

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-11-2013 11:09
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on 05-11-2013 11:09
Did it take o2 11 months to do the refund or has it taken you that long to write the reply?
iPad Pro 12.9” 2020 256gb refresh o2 family discount
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 05-11-2013 11:09
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on 05-11-2013 11:09
As we said a goodwill payment, very nice they did that to cover your mistake.
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