Retentions?? Don't think they care less

Anonymous · ‎07-08-2017

Called today about cancelling, been with o2 for 15 years! He didn't ask much just took payment owed and send me the code I need to give to new provider?! I'm fuming, thought they'd make some effort to retain existing customers especially long standing ones

MI5 · ‎07-08-2017

No, they don't seem to care anymore unfortunately.
They have so many customers but forget who pays their wages!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎07-08-2017

Unfortunately it all depends who you get connected to. Some will go the extra mile, I have twice in the last two years got a loyalty discount.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

madasaf1sh · ‎07-08-2017

It also depends on how much you spend per month, im afraid money talks

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MercedesS · ‎16-08-2017

Hello @Anonymous,

We are sorry to hear you are not happy with the service you received.

Your feedback gives O2 the chance to put things right and improve their service to you and other customers.

We’d love to learn a little bit more about how O2 can improve

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community