Replacement phone

[Stephenb73]

So been waiting 3 days for a 48 hour call back from management over an order that is now 2 weeks ago and can't cancel and reorder can't seem to speak to anyone that can't do anything about this complete mess , who do I need to speak to? 

[Bambino]

@O2KyleW can you please assist @Stephenb73?

[Breanna]

Were you able to get this sorted @Stephenb73? If not, we can try to pull in another account advisor who's online.

[Stephenb73]

No not yet , spoke to customer service again and was told could be another 48 hours yet 

[Stephenb73]

Well that's another 48 hours waiting for a manager to call back, this is just a joke now , originally phone order on the 15th of April and still not sorted 

[gmarkj]

Can you step in @O2Sarah- and try to solve this?

[O2Sarah-]

Thanks for the tag @gmarkj 

@Stephenb73 I will send you a private message so we can look into this. 

[Stephenb73]

OK thanks you