Hello O2 Community,
I am reaching out here out of sheer frustration with O2’s handling of my insurance claim and the unacceptable delay in receiving my replacement device.
Timeline of Events:
• 14th November: I reported the loss of my iPhone 16 Pro Max.
• 25th November: My claim was approved.
• 30th November: A DPD shipment label was created for the replacement device.
Since then, I have received no updates regarding the dispatch or delivery of my replacement device. DPD confirms that while a label exists, no collection or dispatch information has been provided by O2.
Issues:
1. O2 is failing to fulfill its obligation to provide a replacement device within the 5-day period after claim approval.
2. The lack of transparency and communication is appalling. I’ve been repeatedly misled, and it feels as though this delay is a deliberate attempt to buy time and avoid responsibility.
3. I am paying for my monthly mobile phone contract, insurance, and excess fees while enduring this ongoing delay with no resolution in sight.
What I’m Demanding:
1. Immediate action to dispatch my replacement device this week. If the 512GB variant is unavailable, I demand the 1TB variant as a substitute.
2. Compensation for the significant inconvenience, financial burden, and time wasted due to O2’s mishandling of this matter.
This has gone beyond reasonable delays—it’s now a matter of broken trust and unacceptable service. I’m asking O2 to clarify its position and resolve this immediately. If there’s anyone in the community who has dealt with similar issues, I’d appreciate your advice or guidance.
Looking forward to a proper resolution from O2.
