Regretting that i have purchased contract with O2.

Aabbcc · ‎21-06-2023

Really frustrating that I haven't received my sim yet after waiting for three days when it is advertised as 1 day delivey with 1sT cLaSs RoYAl MaIl. Spoke with sales team yesterday and was told i will receiving by end of the today and received nothing. Why isn't a big company such as O2 unable to do a basic thing like delivering a sim on time????? Really frustrating that I have to come to forum for answers and might as well have to give a call tomorrow when I have things to do. Not good enough O2.

MI5 · ‎21-06-2023

Once an item has been posted, no one has any control over the speed that Royal Mail move at I'm afraid.

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Aabbcc · ‎22-06-2023

@O2Sarah any help will be appreciated, order number is [Removed].

gmarkj · ‎22-06-2023

I think you meant @O2Sarah- , but as MI5 points out as soon as it leaves o2 they have no control over speed of delivery...

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O2Sarah- · ‎22-06-2023

Thanks for the tag @gmarkj

@Aabbcc I will send you a private message so we can look into this