Refer a friend

[Anonymous]

Is there anyone else who has used this scheme and NOT received the promised vouchers? My daughter refered me back in June but even though we got to choose our vouchers we haven't received them!

[viridis]

That is a long way past the 90 days normally quoted.
The official refer a freind thread is here:
http://community.o2.co.uk/t5/Welcome-News/O2-Refer-a-Friend/m-p/584188/highlight/true#M7280
Due to the long wait so far, I would recommend giving @Toby a pm.

[L_W_Ward]

After about 5 months I received an email today:

"Dear Customer

Thanks for getting in touch. 

We’re sorry you’ve not yet received your voucher(s) for referring a friend. We’ve had a problem that we’re working hard to fix. Please be assured that your vouchers will be with you in the next 28 days. 

Thanks very much for your patience.

Best wishes,


The O2 UK Refer a Friend team


To respond to this query, please use the button below to provide us with an update"

[Anonymous]

A 5 month wait ?

Let's hope you get them within the 28 days quoted in the email ! 😉

[L_W_Ward]

I know! I've suggested they give me more as a way to say sorry lol

[jonsie]

Suffice to say this is more disorganisation from a company whose standards have slipped alarmingly these days.

[Anonymous]

Sounds fair and reasonable @L_W_Ward

😊

[Anonymous]

@L_W_Ward Sorry to hear your experience.  I'll be feeding it back to the rest of the team. Please, if you don't get them within the 28 days do let me know.

[L_W_Ward]

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@Anonymous wrote:

@L_W_Ward Sorry to hear your experience.  I'll be feeding it back to the rest of the team. Please, if you don't get them within the 28 days do let me know.

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Thank and I will. Remind them that i like free things and they always make me forgot my problems wahahahaha