Solved: Recorded Phone Calls

Anonymous · ‎15-01-2015

Is it possible to get a recording of a previous phone call made from my phone? i have a dispute with a company that i rang recently and was wondering if 02 could send me a playback of the phone call ?

MI5 · ‎15-01-2015

O2 do not keep recordings of phone calls.
There will be a record of the call in your My O2 if you are a contract customer though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎15-01-2015

O2 do not keep recordings of phone calls.
There will be a record of the call in your My O2 if you are a contract customer though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎15-01-2015

@Anonymous it's possible that the company you called has recorded the communication. If so, they are obliged to release that recording to you, a fee may have to be paid.

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