Recognising an incredibly helpful member of staff

[Princ3ssj]

Hi,

Does anyone know how to leave positive feedback for helpful members of staff at O2?

I just got off the phone with a lovely representative, Elizabeth Rowins (may be spelling her last name wrong, could be Rowinns too 😅) she helped me to change my forgotten security question, with no aggro, and was wonderful in assisting me with some travel charges. I did not know I was meant to call O2 about not using O2 Travel before I travelled and incurred some charges despite having an e-SIM in the country I went to, she clarified this and then consulted her manager about dealing with the charges to help me out. Thank you for your speedy, kind and helpful support. I hope this reaches her and/or management or I can get pointers on an email address to send this to.

[TallTrees]

Hi @Princ3ssj 

That's so nice to hear thanks for the information about Elizabeth 

Perhaps our Manager @Dave-O2 

Could pass those kind words to her.

[Princ3ssj]

Thanks that would be awesome!

[TallTrees]

Thank you @Dave-O2 

[Dave-O2]

😁