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Recalling O2 Phone Call Log

Alex_Rose
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Hi! I have recently upgraded with O2 and was offered a discount by the upgrade team member I talked to. Since then my discount hasn't been taken off and customer service seem to think O2 can't offer the discount I was given. Is there any way they can listen to the recording of my phone call or if there is a call log somewhere of it?

Thanks for any help!

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MI5
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@Alex_Rose 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Alex_Rose
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Hi! I spoke to a member of the customer service team who spoke to a sales representative and she said that the sales team weren't able to get the recording. I was unsure if this meant that there was no recording or if it wasn't approved

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MI5
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@Alex_Rose 

Did you get anything in writing on an email for example?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Alex_Rose
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Unfortunately no, the way the upgrades member explained it to me the contract was right but the customer service member said it was wrong. So its gotten very confusing

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jonsie
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I have a feeling that this wasn't a genuine O2 call, more than likely a trusted agent which is a third party company

These people will tell you the earth is flat in order to make a sale

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MI5
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@Alex_Rose 

They may have been suggesting it was a discount that you could apply for?

Guide: O2 Open & Friends and Family discounts - How to sign up 

https://www.o2.co.uk/multisave

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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lewys-gp
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Let us know how you get on, @Alex_Rose. Hope you manage to get it resolved - possibly, with some of the advice from above 😁

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