Problems in Wells, Somerset

[Anonymous]

Since about 3pm on Saturday 8th Nov 2014 ive been unable to make calls on my phone, it was fine on Friday, and i still cant make calls on Monday afternoon.What hapens is, I press the button to make thet call, there is a loud beep and thats it, back to the dialer screen. The confusing bit is i can recieve emails and texts!

I'm based in Wells in Somerset if i go down the road to Chedder, Glastonbury, or Shepton Mallet evertthing is fine so its looks like its the basestation in Wells, the one near Morrisons

[Anonymous]

Hi


Try turning your phone off, remive sim and clean it, reinsert and turn back on.

Also sometimes a sim swap can help.

This is the same is a new SIM card is required if a person feels their original one may be at fault.

Any O2 HighStreet Store can perform the swap in store (if on Contract please take some Photo I.D just incase), or a person can take the SIM card home or request one via O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business -> http://www.o2.co.uk/contactus

Sim Swap link -> http://swapmysim.o2.co.uk

Be sure to ask for an Account Specific Blank SIM card as Contract and Pay As You Go versions hold different information.

The Service will stop on the original SIM card which indicates the swap has started. Turning the phone Off and On , or if applicable switching airplane mode On and Off ,with the new SIM card in every 20 minutes or so will typically help the connection to settle.

Contact O2 Customer Services. 202 for Contract. 4445 for PAYG to check your account is ok.

Check your masts here http://status.o2.co.uk

And work through these tips http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

[Anonymous]

I've just checked and they look as good but check the planned maintenance tab too.

Live results for Wells, Somerset, England

Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 16:30 (refreshed hourly). Recent faults might not show yet.


Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.

Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Good indoors and outdoors. Good for mobile broadband.

Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Sorry, we do not have coverage here.


Also you can download the MYNETWORK App to report the masts.

[MI5]

I would advise contacting CS to report the issue also.
The more that report it the more likely it is to be actioned http://www.o2.co.uk/contactus

[Anonymous]

We are having the same problems in Carterton, Oxfordshire. Voicemail is on and off continuously. Have tried chatting with gurus which was frustrating. One guru has given us an app to make calls on which uses wifi. No good though if you haven't got internet coverage and of course it is using our allowance of data up that would normally be used for other things. Feels like they are ignoring an issue and blaming it on the phone. One guru has said that there is an issue with a mast and that we have to report it to the network team. We've had the problem since Friday. I find it strange that three phones should all have the same problem.

[MI5]

If a mast is down it will effect every O2 phone.
The app you have been given to use is Tugo and should be used whilst connected to your home wifi network.

[jonsie]

There is nothing showing on the service status page for your area. Either download the My Network app and report the problem through there or contact customer service.

Live results for Wells, Somerset, England

• 

  Our network is currently working fine

  If we're doing work on the phone masts near you we'll tell you about it here.

  Updated 06:00 (refreshed hourly). Recent faults might not show yet.