Priority accounts linked
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-11-2024 14:31
I have 4 phone lines in my family group, all signed in to priority separately.
They appear to have become linked so if I redeem an offer on my phone it shows up as offer already used on the other 3!
Please help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-11-2024 16:11
My first suggestion would be to sign out each device, delete the app, reboot the phone, reinstall and sign in - making sure they all use different logins @Steve-M
If that doesn't help then get in touch with customer services - all phone numbers, and links to social media, are in the guide Guide: How to find help & contact O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
- 3 Posts
- 1 Topics
- 0 Solutions
on 25-11-2024 17:00
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-11-2024 17:00
Thanks for the tips, I have tried your suggestion but the problem is still there.
I will get in contact with customer services to see if they can help.
Cheers.
- 2 Posts
- 1 Topics
- 0 Solutions
on 03-12-2024 23:03
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 03-12-2024 23:03
Hi Steve, I'm having the same issue and only realised after we all had the same code in Pizza Express! Did you get an answer or solution from O2?
- 13174 Posts
- 339 Topics
- 37 Solutions
on 04-12-2024 20:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 04-12-2024 20:33
- 3 Posts
- 1 Topics
- 0 Solutions
on 05-12-2024 17:20
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 05-12-2024 17:20
I'm afraid not.
Customer service has been hopeless, I have given up.
This seems to be a problem for a lot of people with more than one line on an account.

