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Premium rate services petition to O2

MI5
Level 94: Supreme
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EE have introduced a 2!step verification process for premium rate services. 

Vodafone allow customers full control within the My Vodafone app. 

O2 currently do nothing and many thousands of customers are scammed out of a lot of money every month. 

What will you do O2!to keep up with the competition and protect your customers or are you happy to take a cut and leave customers exposed?

if you want to add your voice to this, please comment below. 

Over to you, O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
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Totally agree and support all of the above.

O2 are now making fools of themselves and more importantly, their customers.

 

I will also add, asking O2 to apply a bar to all Direct Bill debits is farcical.

1) It is a reaction not a solution ie. it is applied AFTER the customer has been scammed.

2) It takes away freedom of choice, if customers genuinely want to use the Charge to Mobile facility.

 

So let's have a two step verification process implemented asap

 

*The Game Is On*

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Glory1
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Happy to add my name to this request (demand!)

 

It's about time O2 got their act together and started looking after their customers and not their own earnings.

 

And I agree a bar to direct debits is closing the stable door after the horse has bolted. Too little, way too late.

 

 

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Anonymous
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I agree with all of the above but I got a feeling nothing will happen soon. Maybe 2019 will see a change 

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Poppysmum
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I will join this list agree with everything thats been said.

 

Pull yer socks up O2 .

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jonsie
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We see a new thread every day on here and there are literally hundreds of posts spread all over the community in the last year or so. Add my name to this. I wonder if anyone knows exactly just how much O2 are getting out of a single charge by these shysters? Out of the 25 million or so customers there must be thousands of these charges every day!

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Bambino
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As we always tell other customers, O2 don't monitor this site. Community admin need to be made aware so they can pass this on. @Martin-O2@Marjo@EmilieT

This also needs to be signed by many many other community members before O2 will give a hoot about it.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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Don't worry - It's already been emailed to Mr E.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Well Done mate
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blissgirl
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I agree o2 need to get their act together I'll gladly add my name to this slight_smile
iPhone 11 64 GB Red ( With Vodafone) slight_smile iPad mini 4 128 GB (wifi only) Apple watch series 6 (Rose gold wifi only)
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