EE have introduced a 2!step verification process for premium rate services.
Vodafone allow customers full control within the My Vodafone app.
O2 currently do nothing and many thousands of customers are scammed out of a lot of money every month.
What will you do O2!to keep up with the competition and protect your customers or are you happy to take a cut and leave customers exposed?
if you want to add your voice to this, please comment below.
Over to you, O2 ?
End of another week and still no response to my last email........
and another week has passed with email silence.........
Another week of defening silence........
Just had two £4.50 amounts fraudulently taken from one of my phones on O2 pay monthly.
Reported to O2 who just wanted to give me the fraudsters details to contact them.....
O2 have applied a £9 credit to my account.
I have reported this to the PSA and ActionFraud.
A barr is now on all the phones.
This simply is unacceptable O2!!!
Some good news for a change. The PSA has finished its consultation on Subscription Services. I was pleased to see so many consumers responding to the consultation, to the extent that I don't think they were able to turn their backs on the problem!
There is a lengthy consultation document, and the responses can also be read on the PSA website.
The recommendations from the consultation include, amongst other things, a requirement for two factor authorisation for ALL subscription services. I wonder whether O2 will now do something and tell us how wonderful they are at listening to their customers!
It looks as though the days of the Payforit scam may be numbered.
Details are on the PSA website. https://psauthority.org.uk/news/news/2019/february/consultation-on-new-special-conditions-for-phone-...
They are now consulting on the proposals to introduce the new "Special Conditions" required to introduce the changes they are proposing. Please do respond to this. It would be a disaster if this failed at the final hurdle!
On Feb 10 2019, 09:57:54 AM I spoke to Akshay about charges made to my O2 Pay Monthly Account.
I have the full Transcript of the conversation if needed.
O2 claim I have made 'In App' purchases.
Akshay set up a Block on similar purchases being made.
Akshay also advised that it would be escalated to a higher level of Customer Support and to expect contact from them within 10 Days.
Eleven  days have passed with no contact from O2.
Reviewing my Account it has again been charged for purchases identical the the previous scenario.
The charges have now doubled.
I set a a Chat just now got underway until my cards were placed on the table, surprise surprise 'Our System has gone down'.
I intend to cancell my Direct Debit
Luck has it a very much reduced cost offer crossed my path this morning. Guess what!
No thanks O2 up U
Track usage, upgrade and get support with the My O2 appDownload My O2