Poor service and support at Hastings O2 shop

Anonymous · ‎03-11-2014

I went to the Hastings O2 shop today to seek back up advice for the iphone 6 I bought at the shop a week ago. I was served by an assistant called Ed who was so unprofessional, unhelpful, tryyng to rush me and chewed gum throughout our conversation.

I reported this poor service to the shop manager but I don't feel very confident that this will be followed up.

In future I will take my business to another company.

Bambino · ‎03-11-2014

You can take your complaint further here: http://www.o2.co.uk/how-to-complain

I DO NOT WORK FOR O2

MI5 · ‎03-11-2014

Poor show - Please follow the complaints link as it is the only way to ensure that staff get the required training.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-11-2014

Hi and a Warm Welcome to the Community Forum.

Can we help here with any advice you may have been seeking.

You can also write to O2 to complain as well as filling out the online complaints form.

Usually it takes approx 28 days to receive a reply.

Toby · ‎03-11-2014

Hi GL10,

Sorry to hear about this. Please send me a private message and we can see what can be done to help you.

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