Poor service and support at Hastings O2 shop

on 03-11-2014 14:49
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on 03-11-2014 14:49
I went to the Hastings O2 shop today to seek back up advice for the iphone 6 I bought at the shop a week ago. I was served by an assistant called Ed who was so unprofessional, unhelpful, tryyng to rush me and chewed gum throughout our conversation.
I reported this poor service to the shop manager but I don't feel very confident that this will be followed up.
In future I will take my business to another company.
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on 03-11-2014 15:13
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on 03-11-2014 15:13
You can take your complaint further here: http://www.o2.co.uk/how-to-complain
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on 03-11-2014 15:19
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on 03-11-2014 15:19
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 03-11-2014 15:20
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on 03-11-2014 15:20
Can we help here with any advice you may have been seeking.
You can also write to O2 to complain as well as filling out the online complaints form.
Usually it takes approx 28 days to receive a reply.
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on 03-11-2014 16:08
Sorry to hear about this. Please send me a private message and we can see what can be done to help you.
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