Poor customer service

[Anonymous]

Not sure how/where to post this but just want it to be known i have had the most shambolic and incompetent service i can remember receiving from any company for a long time.

MANY MANY promised callbacks not made. messages left not replied to.

problem not solved. even a manager not even aware of terms on contract eg -thought cooling off period was 7 days not 7 working days.

complained through online system. promised call back 24-48 hours. 5 days later nothing. etc etc etc etc. would take 1 hour to write the whole story.

You can never get to speak to anyone who will actually take responsibility and do waht they say. seems to be job of everyone to stoip you speaking to anyone very senior - but they're probaly no better either.

I WILL NEVER EVER TOUCH O2 AGAIN oince this contract is up and i will spread the word to everyone i talk to.

could have been put right so easily. that's what's sad.

[jonsie]

Requested move to relevant section.

Sorry for the problems you are having TSL, anything we can help you with on here?

[perksie]

What on earth is all that about?

[Anonymous]

Bet it is a rant about signal issues & they want to cancel for free

[jonsie]

Perhaps we will find out if the OP comes back tonight, no point in speculating, the guy could have a genuine grievance.

[Anonymous]

hope so & not just a troll

[Toby]

Hi TSL,

I have sent you a private message.

Cheers, Toby

[Anonymous]

I can understand your concerns with the customer service.

I only joined o2 on Pay as go a few days ago, and have had an ongoing issue that is still not resolved; it does seem that the CS reps don't know about some of the services that o2 are providing and maybe can't look into the history of your account.

Maybe it's the system the reps have to work on, but I've been made promises of a few actions that have never materialised, the CS department do not seem to make an closure enquiries or monitor to see if the the issue is closed.

For me one of the advantages of coming to o2 was the signal and knowledge that they would have a decent customer service, say compared to, say GiffGaff that I believe has no real customer service but rather community boards and resources to find your own information. ( though this is my personal view; I've never used the service).

:smileyhappy:On the flip side I did have a few teething issues with the set up and tariff arrangements and these were dealt with very professionally and I was really pleased with the way they were handled.

Personally I've decided to give up on my issue and will probably make formal complaint ( just in the hope an improvement can be made).

I'm not giving up completely on o2 as all companies have issues; It remains to be seen if they have a decent improvement procedure in place.

Cheers

Andrew

[Bambino]

@Andrew49 - Neither you, nor the OP have actually said what your issues are. Perhaps if you posted them here on the forum, someone might be able to provide you with an answer, rather than you having to go down the route of making a formal complaint. You might save yourself a lot of time.

[perksie]

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@Bambino wrote:

@Anonymous - Neither you, nor the OP have actually said what your issues are. Perhaps if you posted them here on the forum, someone might be able to provide you with an answer, rather than you having to go down the route of making a formal complaint. You might save yourself a lot of time.

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He's just having a whinge, Toby is looking at his issue and has contacted him ny PM.