on 09-01-2014 22:58
on 09-01-2014 22:58
Hello,
I would like to start a new topic regarding o2's poor customer service.
I have been having an ongoing issue regarding a faulty handset that is still under manufacturers warranty, (samsung galaxy s3)
The problem developed at the start of December and o2 have as yet failed to resolve the problem despite twice sending my handset off to Anovo uk for repair via my local o2 shop, my handset is still faulty but now has a cracked casing after first repair attempt.
After various visits to local shop & phone calls/ online chats I have been repeatedly lied to and told contrasting and wrong information.
I would like to know if this is the way o2 treat all of their customers?
Have any other o2 customers had similar problems when dealing with customer service/repairs?
As a result of my experience with o2 I will be leaving them at the earliest opportunity and advising friends and family to do the same.
Look forward to your responses.
on 09-01-2014 23:18
on 09-01-2014 23:18
@Anonymous wrote:
The problem developed at the start of December and o2 have as yet failed to resolve the problem despite twice sending my handset off to Anovo uk for repair via my local o2 shop, my handset is still faulty but now has a cracked casing after first repair attempt.
If you feel the phone was damaged during repairyou should have brought it up with O2 immediately.
After 3 repairs if the same fault persists they will replace it for you, but the damage may be a problem.
on 09-01-2014 23:05
on 09-01-2014 23:05
Hi
Sorry to hear about your issues.
O2 repairs are not recommened on here, shame you haven't had a look around other threads on that subject.
We always recommend contacting the manufacturer when phone still under warranty.
on 09-01-2014 23:07
on 09-01-2014 23:07
May I ask what is wrong with the phone so I can try and help you?
on 09-01-2014 23:18
on 09-01-2014 23:18
@Anonymous wrote:
The problem developed at the start of December and o2 have as yet failed to resolve the problem despite twice sending my handset off to Anovo uk for repair via my local o2 shop, my handset is still faulty but now has a cracked casing after first repair attempt.
If you feel the phone was damaged during repairyou should have brought it up with O2 immediately.
After 3 repairs if the same fault persists they will replace it for you, but the damage may be a problem.
on 10-01-2014 00:10
Hi,
Thanks for your replys.
Yes I now realise I would have been better off sending phone back to samsung, however that was one of o2's many lies, on 2nd return for repair staff member at shop assured me it was being sent direct to Samsung, didn't notice until I looked at my receipt, once home that it was being sent back to Anovo.
They have now stated for a third time that I am to get a replacement phone, however I am not holding my breath as I was assured it would be delivered on Monday & then Wednesday but it has not turned up on any of these days. After a lot of long calls to customer service it is now due on Saturday.
The problem with the phone is with wifi connectivity, the phone firstly lost all of the wifi passwords, then when putting them back in I get a message "authentication error occured" . This happens 9 out of 10 times, it also does not remember passwords as it used to when working.
It happens on all wireless networks. Have been through various tests/reset etc but nothing works.
on 10-01-2014 00:13
Hi
Have you updated the software recently?
If so, has the issue with the phone started after the update?
on 10-01-2014 06:32
on 10-01-2014 06:32
on 10-01-2014 10:41
on 10-01-2014 10:41
on 10-01-2014 10:50
on 10-01-2014 10:50
on 10-01-2014 11:18
on 10-01-2014 11:18